Frequently Asked Questions

We recommend professional chandelier cleaning every 6-12 months, depending on factors like location, usage, and environmental conditions. High-traffic areas or homes with smokers/pets may require more frequent cleaning (every 3-6 months) to maintain optimal sparkle and hygiene.

Our premium chandelier cleaning includes: complete dust removal, gentle crystal washing (using pH-balanced solutions), metal component polishing, bulb replacement if needed, electrical safety check, and final inspection. We use specialized equipment and techniques to ensure every facet sparkles without damage.

Absolutely. Our technicians are trained in handling delicate and antique fixtures. We conduct a thorough assessment before cleaning and use museum-grade techniques with specialized tools. For extremely valuable pieces, we can arrange for additional protective measures and documentation of the cleaning process.

Yes, our design genies can create bespoke chandeliers tailored to your space. We offer consultations to understand your vision, provide 3D renderings, source premium materials, and handle installation. Our custom pieces range from contemporary designs to period-accurate reproductions, all crafted with exceptional attention to detail.

We specialize in polishing all natural and engineered stones including marble, granite, limestone, travertine, terrazzo, onyx, quartzite, and concrete. Each stone type requires specific techniques and compounds - our diamond polishing system is calibrated to bring out the optimal shine for your particular surface.

With proper maintenance, our mirror-finish polishing lasts 2-3 years in residential settings and 1-2 years in commercial spaces. We apply premium sealants that extend protection. For high-traffic areas, we recommend our maintenance program with periodic touch-ups to preserve the luminous finish.

Yes, our restoration experts can repair chips, cracks, etching, and stains in marble and other stone surfaces. The process may involve filling, honing, color-matching, and re-polishing. We assess damage severity and provide a detailed restoration plan before beginning work.

Honing creates a matte, smooth finish by grinding the stone surface to a consistent level, ideal for high-traffic areas as it shows less wear. Polishing uses progressively finer abrasives to create a reflective, glossy surface that enhances the stone's natural patterns but requires more maintenance. We can advise which finish best suits your needs.

You can book through multiple convenient channels: call our booking line (+91 7388984529), WhatsApp us, fill out the enquiry form on our website, or email booking@servicegenie.in. Our team will confirm details, provide a free estimate, and schedule your service at the earliest available slot that suits you.

We accept all major credit/debit cards, UPI payments, net banking, and cash. For corporate clients, we offer invoice-based billing with 7-15 day payment terms. A 20% deposit may be required for large projects, with the balance due upon completion.

Yes, our Genie Club membership provides discounted rates, priority scheduling, and regular maintenance visits. We also offer tailored packages for hotels, restaurants, and luxury residences that combine multiple services at preferential rates. Contact our team for a customized proposal.

We require 24 hours notice for cancellations or rescheduling without penalty. Late cancellations (less than 24 hours) may incur a 20% fee. For large projects, contract terms will specify cancellation policies. We understand emergencies happen and always try to accommodate special circumstances.

Absolutely. We use eco-friendly, non-toxic products that are certified safe for homes with children and pets. Our solutions are free from harsh chemicals, fumes, and residues. For clients with specific sensitivities, we can customize our product selection to meet special requirements.

Yes, we serve clients across India and internationally. For locations outside our standard service areas, travel fees may apply. Our team can arrange everything from single visits to ongoing maintenance programs regardless of location. Contact us to discuss your specific needs.

All Service Genie technicians undergo rigorous training, certification, and background checks. They receive ongoing education in the latest techniques and safety protocols. Our teams are uniformed, badged, and fully insured for your peace of mind. You'll always know who to expect for your service.

Safety is paramount. We use proper PPE, secure work areas, electrical safety protocols, and equipment safeguards. For chandelier work, we employ professional rigging systems. Our teams are trained in COVID-19 precautions including masks, sanitization, and social distancing. We carry comprehensive liability insurance.

Every service undergoes a 15-point quality checklist before completion. We provide before/after documentation and welcome client inspections. Our guarantee promises to address any deficiencies at no additional cost. Random quality audits and customer satisfaction surveys help us maintain our high standards.